TERMS OF SERVICE

1.1 Service

1.2 Term

1.3 Payments

1.4 Special Requirements

1.5 Law/AUP

1.6 Customer Information

1.7 Indemnification

1.8 Disclaimer of Warranties

1.9 Limitation of Damages

1.10 Suspension/Termination

1.11 Requests for Customer Information

1.12 Back Up Copy

1.13 Changes to Meowhoster’s Network

1.14 Notices

1.15 Force Majeure

1.16 Governing Law/Disputes

1.17 Miscellaneous

1.18 Reseller Program

POLICIES

2.1 Acceptable Use Policy

Prohibited Uses of Meowhoster Systems and Services

Customer Responsibility for Data & Customer’s Users

Supported Application Troubleshooting

2.2 Anti-SPAM Policy.

2.3 Refund Policy

2.4 Domain Name Dispute Policy

2.5 Professional Services Agreements

2.6 Copyright Policy

2.7 Privacy Policy

Information we collect

Use of personally identifiable information

Use of non-personally identifiable information

Security of your information

Children’s privacy

2.8 Support Policy

Methods of Requesting Support

Support Schedule

2.9 PDPA Policy

TERMS OF SERVICE

This Internet Services Agreement (this ‘Agreement’) is between Meowhoster, a hosting service provider “Brand” operated by Meowhoster Hosting, and the person (individual or legal person) who agrees to Meowhoster’s service order and set up form (the ‘Order’) incorporating this Agreement by reference (‘Customer’). This Agreement governs Customer’s use of Meowhoster’s Internet services.

1.1 Service


Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Meowhoster’s credit approval requirements, Meowhoster agrees to provide the Internet services described in the Order for the fees stated in the Order.

1.2 Term

The initial service term of the Agreement shall begin on the date that Meowhoster generates an e-mail message to the Customer announcing the activation of the Customer’s account (the ‘Service Commencement Date’) and shall continue for the number of full calendar months stated in the Order (the ‘Initial Term’). Upon expiration of the Initial Term. Delivery of the subscribed services typically within a day for the hosting packages. This Agreement shall perpetually renew for additional terms, containing the same number of full calendar months as the Initial Term (a ‘Renewal Term’) unless Meowhoster or Customer provides the other with cancellation notice of non-renewal prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the ‘Term.’

1.3 Payments

• Fees are payable in advance on the first day of each billing cycle. The Customer’s billing cycle shall be a calendar month, three calendar months, six calendar months, twelve calendar months, twenty four calendar months or thirty six calendar months as indicated on the Order. The first service fee shall include the fee for the first full billing cycle, and, depending on service(s) ordered, a setup fee. Meowhoster may require payment in full of the first fee before beginning service. If the Order provides for credit card or PayPal billing, Customer authorizes Meowhoster to bill subsequent fees to the credit card or PayPal account on or after the first day of each billing cycle during the Term of this Agreement; otherwise Meowhoster will invoice the Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle up to thirty (30) days in advance, and the fees shall be due on the 10th day following invoice date, but in no event earlier than the first day of each billing Payments must be made in either Ringgit Malaysia (MYR) or United States Dollars (USD), by online banking, cheque deposit, PayPal, or credit card. Payment of any invoice by credit card or PayPal authorizes Meowhoster to retain said credit card or PayPal information on the Customer’s account for automatic payment of any due services, until Customer requests such credit card or PayPal information be removed, at which point Customer will be expected to pay by online banking or cheque deposit. Customer is responsible for providing Meowhoster with changes to billing information (such as credit card expiration, change in email address, etc.) Meowhoster may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Meowhoster may suspend the service without notice if payment for the service is overdue. Fees not disputed within thirty (30) days of due date are conclusively deemed accurate. Customer agrees to pay Meowhoster’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Meowhoster’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
• Fee Meowhoster may increase its fees for services effective on the first day of a Renewal Term by giving notice to the Customer via electronic mail to the Primary Customer Contact of the new fees at least thirty (30) days prior to the beginning of the Renewal Term, and if the Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
• Taxes. At Meowhoster’s request the Customer shall remit to Meowhoster all sales, service or similar tax imposed on the provision of the services (but not in the nature of an income tax on Meowhoster), regardless of whether Meowhoster fails to collect the tax at the time the related services are provided. Customer will pay and indemnify and hold Meowhoster harmless from any and all taxes associated with or arising from Customer’s use of the Services, including any penalties and interest and any costs associated with the collection or with holding thereof.
• Early Termination. The Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Meowhoster terminates the Agreement for the Customer’s breach of the Agreement in accordance with Section 9 (Termination), or the Customer terminates the service other than in accordance with Section 9 (Termination) for Meowhoster’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

1.4 Special Requirements

• Cloud Shared hosting customers must use our DNS For any service involving a hosted domain name, Meowhoster requires customer to use our DNS servers in order for Meowhoster to ensure that all DNS records will be maintained properly by our control panel system. The use of external DNS services to manage DNS records for domains we host is not permitted.
• Cloud Shared hosting customers must not use external The Customer may not use our web hosting services for domain email while having the website (@ and www DNS records) pointed to an external provider or vice versa.

1.5 Law/AUP

The Customer agrees to use the service in compliance with applicable law and Meowhoster’s Acceptable Use Policy posted at the ‘AUP’ , which is hereby incorporated by reference in this Agreement. The Customer agrees that Meowhoster may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Meowhoster’s notice to the Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. The Customer agrees to cooperate with Meowhoster’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Meowhoster and the Customer regarding the interpretation of the AUP, Meowhoster’s commercially reasonable interpretation of the AUP shall govern.

1.6 Customer Information

The Customer represents and warrants to Meowhoster that the information they, he, she or it has provided and will provide to Meowhoster for purposes of establishing and maintaining the service is accurate. If the Customer is an individual, the Customer represents and warrants to Meowhoster that they, he or she is at least 18 years of age. Meowhoster may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to the Customer’s account until the Customer has provided a written notice changing the Primary Customer Contact.

1.7 Indemnification

The Customer agrees to indemnify and hold harmless Meowhoster, Meowhoster’s reseller partners and affiliates, and each of their respective officers, directors and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of the Customer’s services in violation of applicable law or the AUP by the Customer or any person using the Customer’s login information, regardless of whether such person has been authorized to use the services by the Customer.

1.8 Disclaimer of Warranties

MEOWHOSTER DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW. MEOWHOSTER DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS.

1.9 Limitation of Damages

NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF MEOWHOSTER AND ANY OF ITS EMPLOYEES, RESELLER PARTNERS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY THE CUSTOMER FOR THREE MONTHS OF SERVICE.

1.10 Suspension/Termination

• Suspension of The Customer agrees that Meowhoster may suspend services to the Customer without notice and without liability if: (i) Meowhoster reasonably believes that the services are being used in violation of the AUP; (ii) the Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Meowhoster reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. The Customer shall pay Meowhoster’s reasonable reinstatement fee if service is re-instituted following a suspension of service under this subsection.
• The Agreement may be terminated by the Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Meowhoster fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of the Customer’s written notice describing the failure in reasonable detail. After the ten (10) days Meowhoster will not be responsible for any data in whole, or part. The Agreement may be terminated by Meowhoster prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if the Customer is overdue on the payment of any amount due under the Agreement; (ii) the Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within one (1) day of a written notice from Meowhoster describing the violation in reasonable detail; (iii) upon one (1) day notice if the Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) day notice if the Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations. Should the service be terminated, and the Customer wishes to re-store the subscription, there’ll be a minimum rate of RM100.00 imposed to the Customer, exclusive of tax that may apply.

1.11 Requests for Customer Information

The Customer agrees that Meowhoster may, without notice to the Customer, (i) report to the appropriate authorities any conduct by the Customer or any of the Customer’s customer(s) or end user(s) that Meowhoster believes violates applicable law, and (ii) provide any information that it has about the Customer or any of its customer(s) or end user(s) in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

1.12 Back Up Copy

Customer agrees to maintain a current copy of all content hosted by Meowhoster notwithstanding any agreement by Meowhoster to provide back up services. Meowhoster will not be responsible for any loss of data in whole, or part.

Backup service is available as an add-on for certain services offered. The backup copy is retained based on slot and size subscribed to by the Customer, and restoration is only possible within Meowhoster’s hosted environment.

1.13 Changes to Meowhoster’s Network

Upgrades and other changes in Meowhoster’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of the Customer’s hosted content and/or applications. Meowhoster reserves the right to change its network in its commercially reasonable discretion, and Meowhoster shall not be liable for any resulting harm to the Customer.

1.14 Notices

Notices to Meowhoster under the Agreement shall be given via electronic mail by use of the Contact Us page. Notices to the Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. The Customer may change their, his, her or its notice address by a notice given in accordance with this Section.

1.15 Force Majeure

Meowhoster shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Meowhoster’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labour action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

1.16 Governing Law/Disputes

The Agreement shall be governed by the laws of Malaysia and the laws of any other countries of operation, as applicable. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE JUDICIARY COURTS IN MALAYSIA, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.

1.17 Miscellaneous

Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on the Customer’s purchase order or other business forms are not binding on Meowhoster unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of reseller partners are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Meowhoster’s prior written consent. Meowhoster’s approval for assignment is contingent on the assignee meeting Meowhoster’s credit approval criteria. Meowhoster may assign the Agreement in whole or in part.

This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

1.18 Reseller Program

A subscriber who joins the Reseller Program (a “Reseller”), including shared Hosting customers who use their accounts to offer Reseller services, is subject to the following terms and conditions in addition to those listed in this Agreement:

• shall make sure that any Subscriber the Reseller signs up abides by the terms and circumstances of this Agreement.
• This Agreement cannot be altered by the Reseller in any way. Any such changes will be regarded as a breach of this Agreement and may lead to the cancellation of the Reseller’s accounts. Any changes made to this Agreement by the Reseller are not the responsibility of Meowhoster.
• If a Reseller-signed Subscriber is found to be in breach of this Agreement, the Reseller shall act promptly upon being notified of the breach to ensure that the account in question is corrected to be in complete compliance with this Agreement. In addition, if Reseller fails to do so, Meowhoster, in its sole judgement, maintains the right to act directly.
• The actions or inactions of Resellers are not the responsibility of Meowhoster. The Reseller hereby promises to defend Meowhoster from any claims brought by Subscribers or other parties due to the Reseller’s actions or inactions.

POLICIES

2.1 Acceptable Use Policy

This Acceptable use policy document, including the following list of Prohibited Activities, is an integral part of your Internet Services Agreement with Meowhoster. If you engage in any of the activities prohibited by this AUP document Meowhoster may suspend or terminate your account without notice.

Furthermore, the Customer shall be liable for any damages caused by the Customer’s activity in breach of this policy, and shall be disqualified for any refund under Meowhoster’s money-back guarantee of any kind.

Meowhoster’s Acceptable Use Policy (the “Policy”) for Meowhoster Services is designed to help protect Meowhoster, Meowhoster’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Meowhoster. Meowhoster reserves the right to modify the Policy at any time, effective upon posting at https://meowhoster.com/aup.php

Prohibited Uses of Meowhoster Systems and Services

• Allowing your services, through neglect or failure to keep script code up to date, to be defaced, exploited or otherwise abused by third parties.
• Abuse or overuse of server resources, whether intentional or unintentional. Any website which uses an unreasonable amount of CPU, memory or concurrent processes for shared hosting may be subject to limitations, suspension or termination. Meowhoster hosting plans are further PROHIBITED FROM BEING USED AS FILE STORAGE, FILE SHARING, EMAIL ARCHIVING OR ANY OTHER USAGE INVOLVING EXTENSIVE USE OF DISK STORAGE AND BANDWIDTH. If such capability is desirable, consider using one of our VPS or Dedicated Server services.
• Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, vulgar, pornographic or of an adult-only, sexually provocative or suggestive nature, defamatory, constitutes an illegal threat, or violates any local laws that govern internet usage in Malaysia or any other countries of operation.
• Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through Meowhoster’s servers is strictly prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on Meowhoster’s servers, is prohibited. Meowhoster accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
• Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Meowhoster customers or their clients must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from third parties for mailing to from any Meowhoster-hosted domain, or referencing any Meowhoster account, is prohibited.
• Not including an easy, highly visible one-click unsubscribe link on any mass mailing sent. All mass mailing, regardless of volume, must allow any recipient to opt-out in a completely automated fashion, such that the recipient receives no further emails. If this cannot be implemented with a mailing list management script of some kind, consider using third party email marketing services.
• Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, and denial of service attacks.
• Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.
• Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).
• Using a single shared hosting plan to run a reseller business. Meowhoster’s hosting plans are to be used only for single entities. For hosting reselling we provide a reseller program.
• Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
• Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Meowhoster customers or end-users by any means or device.
• Knowingly engaging in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Meowhoster network or on another provider’s network.
• Using Meowhoster’s Services to interfere with the use of the Meowhoster network by other customers or authorized users.

Customer Responsibility for Data & Customer’s Users

Each Meowhoster customer is responsible for the activities of its users and, by accepting service from Meowhoster, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. The Customer should maintain their own data (e.g. e-mail, content management system, and database) which is hosted on Meowhoster’s infrastructure according to the law of the land. Complaints about customers/representatives or end-users of a Meowhoster customer will be forwarded to the Meowhoster customer’s postmaster for action. If violations of the Meowhoster Acceptable Use Policy occurs, Meowhoster reserves the right to terminate services with or take action to stop the offending customer from violating Meowhoster’s AUP as Meowhoster deems appropriate, without notice.

Supported Application Troubleshooting

Meowhoster will only agree to perform technical assistance/troubleshooting on selected applications which is related to its service(s). Complain/report which are not related or not within Meowhoster jurisdiction won’t be entertained, and if there’s any, will be considered as a goodwill gesture of the on-duty representative. In accordance with Meowhoster’s standard operating procedures for providing support, only a direct connection to Meowhoster’s infrastructure is readily available. Other 3rd party relay applications (e.g. proxy, relay server, firewall and related tech) to any of Meowhoster’s provided service remain purely the responsibility of the respected service owner and support for them is not guaranteed.

2.2 Anti-SPAM Policy

Meowhoster Solutions maintains a zero tolerance policy for use of its network or services in any manner associated with the transmission, distribution or delivery of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM Act of 2003 (“SPAM”).

You are responsible in ensuring that any email sent on your behalf or in your name complies with this policy. Unless we are given credible evidence to the contrary, we presume SPAM complaints are legitimate. Please acquaint yourself with the CAN-SPAM Act by clicking on this link: http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business to prevent action under our AUP.

You are not permitted to send SPAM using any of our services or network. Email transmitted to or over our network or services, or induced to be sent there, may also not:

• Use or include falsified or invalid headers.
• Use or include domain names that are invalid or fictitious
• Use any method to falsely represent, obfuscate, or conceal any information when determining the source or the transmission path.
• Use further deceptive addressing techniques
• Without the consent of the third party, use a third party’s Internet domain name or equipment, or be relayed from or through it.
• Include inaccurate or misleading information in the subject line or any other part of the message.
• Disregard the following additional technical norms.
• Disobey the User Agreement, AUP, and other Terms of Service of Meowhoster in any other way.
• Harvesting, mining, or gathering of email addresses or other information from or through Meowhoster’s network is not permitted. The use of Meowhoster’s network or services by others to gather, compile, or obtain any information about its subscribers or users is not permitted or authorised. This includes, but is not limited to the use of subscriber e-mail addresses, which are private and confidential information owned exclusively by Meowhoster. Use of our network or services is also subject to our User Agreement, AUP and other Terms of Service.
• Meowhoster forbids any attempt to use its network or services in a way that would impede other party’s use and enjoyment of any Meowhoster’s product or service, or that could damage, disable, overburden, or impair any aspect of our services.
• All traffic to and from our servers is scanned for SPAM. Meowhoster will look into any customers who may be utilising their services and products to send spam. Unless we are given credible evidence to the contrary, we presume SPAM complaints are legitimate. Any offending website or account that is distributing spam will be immediately suspended, terminated, and/or cancelled according to Meowhoster’s policy.
• Subscribers may be asked to provide documentation proving that a recipient’s explicit, affirmative consent was obtained before a mailing was issued. Meowhoster might view a mailing as dubious if there isn’t such evidence of explicit consent.
• Subscribers are not allowed to keep open mail relays running on their systems. Ignorance of the existence or operation of an open mail relay is not and will not be regarded as a valid defence for doing so.
• It is forbidden for subscribers to offer services for websites that have been incorporated into SPAM, such as hosting websites or offering DNS or website redirection services.
• It is a violation of this Policy to commission a third party to send e-mail that is in violation of this policy or of applicable law, even if that third-party does not use Meowhoster systems, networks or resources. Email that violates this policy and contains any mention of a website we host or any mention of, or link to, a network or system of Meowhoster is not allowed, regardless of where it came from.
• Meowhoster may, without prior notice, take any action it deems appropriate, including banning messages from a certain internet domain, mail server, or IP address, if it believes that unauthorised or improper use is being made of our network, or of any product or service. Any account on any product or service that Meowhoster deems, in its sole discretion, is transmitting or is somehow connected with any email that violates this policy may be promptly suspended, terminated, and/or cancelled.

2.3 Refund Policy

A 30-Day Money-Back Gurantee.

You may receive a full refund of all hosting fees paid (the “Money-back Guarantee Refund”) if you cancel within the first thirty (30) days of the Initial Term (the “Money-back Guarantee Period”) Please get in touch with our customer service team to seek a Money-back Guarantee Refund. The Money-back Guarantee Refund will only become payable to you if you have complied with the terms and conditions of this section. Money-back Guarantee Only hosting services and a few specified add-on goods or services are eligible for refunds.

2.4 Domain Name Dispute Policy

1. Any domain conflicts are not Meowhoster’s responsibility to resolve. In contrast to the material housed on the linked website, if you have a complaint about the ownership or wording of the domain name itself, you must address it directly with the domain name owner or file it in a UDRP or legal case. We are unable to resolve domain name disputes as a result of corporate policy and ICANN rules; we can only provide support in cases involving website content complaints (as opposed to the wording of the domain name registered).

2. A method for addressing domain disputes relating to abusive domain registrations is provided with ICANN’s Uniform Domain Name Dispute Resolution Policy (the “UDRP”) (for example, cybersquatting or trademark infringement). For additional information, please visit http://www.icann.org/en/help/dndr/udrp.

2.5 Professional Services Agreements

1. SCOPE OF SERVICES

• Term. The initial term of the Services that you purchase will be for the duration specified in the order confirmation email that you receive (the “Initial Term”). The Services will continue to be automatically renewed on a monthly basis (each a “Renewal Period”) unless you cancel before the end of the Initial Term. As stated in your confirmation email (the “Minimum Term”), some Services may demand a minimum term commitment. The Initial Term, any Applicable Minimum Term, and any Renewal Periods are all included in the “Term” of this Agreement.
• Auto-Renewal. The Services automatically renew to prevent any unintentional service interruption. Unless you cancel or terminate the Services prior to such charge, you acknowledge, agree, and authorise us to automatically bill the appropriate Fees (as defined in Section 3) and charge your credit card or other payment method on file up to fourteen (14) days before the end of each Renewal Period. If the Services you purchase have a Minimum Term, this Agreement will automatically renew for additional Renewal Periods after the Minimum Term has ended.
• Termination. You may cancel or terminate the Services you acquired any time during the Term by giving Company notice, subject to Section 3(b) (if applicable). The cancellation request is subject to the Company’s ownership ownership verification. All Fees and costs incurred before the effectiveness of any cancellation must be paid by you. If Customer is unable to pay any Fees payable upon; (ii) fails to cooperate with Company or impairs Company’s capacity to deliver the Services; or (iii) violates the terms of this Agreement, Company may immediately terminate this Agreement. Additionally, this Agreement will end if the Customer’s underlying hosting account is terminated.